Mobile Ticketing Information
Mobile Ticketing
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Browns Mobile App
Whether you're headed to Huntington Bank Field, transferring tickets to someone else or trying to sell them, you need the Browns Mobile app.
The Browns Mobile app is your one-stop shop for all things mobile ticketing. So, download now and log in using the email address and password associated with your Browns account manager to get started!
How to Access Your Tickets
Step 1:
Open the Cleveland Browns Mobile App and select "Tickets" from the navigation menu. Then click "View Your Mobile Tickets" at the top.
Step 2:
Click the "Sign in to Browns" button at the bottom and sign in with your Browns Account Manager credentials. If prompted, update your password and follow the instructions to get your verification code.
Step 3:
Once you have signed in, you will see a list of your upcoming games. Tap on the game you wish to access.
Step 4:
You will now see all of your tickets. Click "View Ticket" to view your entry barcode.
Step 5:
At the event, present your barcode to the ticket-taker. If you have multiple tickets, swipe to view each barcode.
To speed up entry, add your tickets to your mobile wallet before arriving. Barcodes become available 48 hours before each game. Screenshots are not accepted and will not scan.
Enroll in Express Access for the Fastest Way into the Stadium
Express Access, presented by Verizon, uses facial authentication technology for a free, fast and easy entry into Huntington Bank Field. Once enrolled, you won't need to scan your mobile tickets at the gate.
Frequently Asked Questions
How do I get the Browns Mobile App?
The Browns Mobile App can be downloaded for free on Apple or Android devices, or by searching for the "Cleveland Browns" app in Google Play or the Apple App Store.
Can I still print my tickets from home?
No. As part of a league-wide initiative, the Browns have replaced the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry. Fans can enter the stadium using mobile tickets via the free Browns Mobile App.
Can I use a screenshot of my ticket to enter Huntington Bank Field?
No, screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You can access your tickets through the Browns Mobile App, the Ticketmaster app or from your smartphone's mobile wallet - Apple wallet for iPhone users; Google Pay for Android users.
What if I don't have a smartphone?
If you do not have a smartphone, please contact the Browns ticket office at 440-891-5050 or tickets@clevelandbrowns.com for assistance.
Can I have multiple tickets on a single phone?
Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage saving your tickets to your phone's wallet prior to gameday.
What if I need help on gameday?
You may visit the Ticketmaster Ticket Office located on the south side of the stadium next to the Pro Shop on gameday. Please have a valid ID for the name on the account.
If I purchased my tickets from Ticketmaster, can I still access them through the Browns app?
Yes, you will be able to access your tickets via the Browns Mobile App. Sign in with the same email that your tickets were sent to and link your Browns and Ticketmaster accounts.
I have routinely transferred tickets to friends in the past. Has that process changed?
The process to transfer a ticket has not changed. However, the recipient will only be able to access tickets for entry via mobile device. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets.
What if my entire party is not with me when I enter Huntington Bank Field?
Every fan needs to present a ticket to enter Huntington Bank Field. If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately.
What if I don't have the Browns Mobile App?
If you do not have the Browns Mobile app, you can also access your tickets through the Ticketmaster app.
If you do not have either of those apps, visit Account Manager in your mobile web browser and add your tickets to to your mobile wallet. You are unable to scan a mobile ticket from the Account Manager website; it must be in your mobile wallet.